Effective Date: 10-10-2027
Last Updated: 10-10-2026
 

1. INTRODUCTION
 

DS Truck and Towing (“Company,” “we,” “us,” or “our”) respects the privacy of individuals who visit our website, contact our business, request quotations, purchase truck parts, or inquire about towing and related services. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you interact with our website, submit a form, communicate with our representatives, or use our services.

Our business may serve customers in California and Texas, United States. Accordingly, our handling of personal information is intended to follow applicable federal and state privacy laws, including applicable provisions of the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), and other relevant privacy requirements where applicable.

This Policy applies to personal information collected through our website and other business interactions covered by this Policy. It should be read alongside our Terms of Use and any additional notices provided when you submit information or complete a transaction.

By using our website, you acknowledge that you have had an opportunity to review this Privacy Policy. Where consent is legally required for a particular activity, we will seek that consent separately.
 

2. INFORMATION WE COLLECT
 

We may collect personal information that you voluntarily provide when requesting a quote, contacting our business, asking about truck parts, arranging towing services, or communicating with our representatives. The information collected depends on the purpose of your interaction and the details necessary to respond to your request.

Categories of information may include names, email addresses, telephone numbers, business contact details, vehicle information, service locations, product requirements, billing information, delivery addresses, and information contained in messages or correspondence.

We may also collect information about your interactions with our website, such as pages viewed, referral sources, browser type, device information, approximate location derived from technical data, and website usage events, depending on the technologies enabled on our website.

We do not intentionally request more personal information than is reasonably necessary for the relevant business purpose. However, the information required may vary depending on whether you are asking about a product, submitting a towing request, completing a purchase, or seeking customer support.

3. INFORMATION PROVIDED THROUGH QUOTE REQUEST FORMS

Our website may include quote request forms that ask for details such as vehicle year, make, model, full name, phone number, and email address. Additional information may be requested when necessary to identify a suitable truck part, evaluate a service request, or provide an accurate estimate.

We use information submitted through these forms to understand your requirements, assess product or service availability, prepare and communicate quotations, contact you regarding your inquiry, and maintain appropriate business records.

Vehicle information may help us identify compatible parts or understand the vehicle involved in a towing or roadside assistance request. Contact details enable us to respond to your inquiry and clarify information where necessary.

Submitting a quote request does not automatically subscribe you to promotional communications. We will handle any marketing communications according to applicable law and the consent or preferences required for that activity.

Please provide accurate information and avoid including sensitive personal information that is unnecessary for your request.

4. INFORMATION COLLECTED

When you contact DS Truck and Towing through a contact form, email, telephone call, or another available communication channel, we may collect the information you choose to provide.

This may include your name, email address, telephone number, subject of inquiry, message contents, vehicle details, order references, and any supporting information you submit.

We use these details to respond to questions, investigate concerns, provide customer support, clarify product specifications, coordinate services, manage complaints, and maintain records of relevant business communications.

If you communicate with us on behalf of a company, fleet, repair facility, or another organization, we may also process relevant business contact information and details about your professional relationship with that organization.

We ask that you do not submit another person's personal information unless you have the authority to provide it or another lawful basis applies. If you share information about a vehicle owner, driver, employee, or customer, you are responsible for ensuring that you are permitted to disclose it for the stated purpose.

5. VEHICLE, TRUCK PARTS, AND TOWING INFORMATION

Because our business involves truck parts and towing services, we may process information about vehicles and service requirements when it is relevant to fulfilling a request.

This information may include vehicle year, make, model, vehicle identification details where necessary, part numbers, component specifications, vehicle condition, pickup and destination locations, accessibility information, and details relevant to towing or recovery.

We use this information to evaluate part compatibility, determine product availability, prepare estimates, coordinate towing, assess service requirements, communicate with customers, and maintain records of completed transactions.

Vehicle-related information may sometimes be associated with an identifiable individual, in which case it may constitute personal information under applicable law.

Please do not provide unnecessary information about vehicle occupants, unrelated third parties, or private circumstances. We will seek to limit collection to information reasonably necessary for the relevant business purpose, subject to operational and legal requirements.

6. HOW WE USE PERSONAL INFORMATION

We may use personal information for legitimate and disclosed business purposes, including responding to inquiries, providing quotations, processing orders, coordinating delivery, arranging towing services, communicating about service availability, providing customer support, and maintaining business records.

We may also use information to verify transaction details, prevent fraudulent requests, maintain website security, troubleshoot technical issues, improve our website, evaluate service performance, and understand customer needs.

Where permitted by law, information may be used for accounting, tax reporting, insurance matters, legal compliance, dispute resolution, and the establishment or defense of legal claims.

We may analyze aggregated or appropriately de-identified information to understand website traffic, improve our services, and make operational decisions. We will not treat information as de-identified where applicable law requires otherwise.

We do not intend to use personal information for purposes materially incompatible with the purposes described in this Policy without providing any notice or obtaining any consent required by law.

7. COOKIES AND SIMILAR TRACKING TECHNOLOGIES

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to support website functionality, remember preferences, understand visitor activity, measure performance, and improve the user experience.

Some technologies may be necessary for core website operations, while others may be optional and depend on the tools or integrations enabled on our website.

Cookies and similar technologies may collect technical information such as browser settings, device identifiers, pages visited, session information, and interactions with website content.

Where required by law, we will provide appropriate notices and choices for non-essential cookies or tracking technologies. Depending on the website configuration, you may be able to manage certain preferences through a cookie banner, consent tool, or browser settings.

Disabling some cookies may affect the availability or functionality of particular website features. Browser-based controls do not necessarily communicate every privacy preference recognized by applicable law, so additional website controls may be necessary.

The specific cookies and technologies in use depend on the website's actual configuration and third-party integrations.

8. ANALYTICS, ADVERTISING, AND WEBSITE PERFORMANCE

We may use website analytics or performance measurement tools to understand how visitors find and use our website, identify technical issues, evaluate content, and improve navigation and functionality.

If advertising or remarketing tools are enabled, those tools may use cookies or similar technologies to measure advertising effectiveness or display relevant advertisements, subject to the applicable tool settings and legal requirements.

Some third-party technologies may collect information directly through our website under their own privacy policies. The information available to those providers depends on the technologies enabled and the settings selected.

Where applicable privacy laws classify particular disclosures as targeted advertising, sharing, or selling of personal information, we will provide the notices and opt-out mechanisms required for the relevant activity.

We do not claim that every analytics or advertising technology is currently active on our website. Our actual practices should be verified against the website's installed applications, analytics configuration, advertising integrations, and consent settings.

9. HOW WE SHARE PERSONAL INFORMATION

We may disclose personal information to third parties when reasonably necessary to operate our business, fulfill a request, provide a service, or comply with legal obligations.

Depending on the circumstances, recipients may include website hosting providers, form processing services, customer relationship management systems, email providers, payment processors, shipping companies, parts suppliers, towing or recovery partners, analytics providers, professional advisers, insurers, and technology support providers.

For example, relevant vehicle and contact details may need to be shared with an authorized towing partner to coordinate an agreed service. Delivery information may need to be provided to a shipping carrier to fulfill a parts order.

We seek to limit disclosures to information reasonably necessary for the relevant purpose and expect service providers handling information on our behalf to follow appropriate contractual and legal requirements.

We may also disclose information when required by law, in response to valid legal process, to protect rights and safety, or in connection with a business transaction where permitted by law.

10. SALE, SHARING, AND TARGETED ADVERTISING

DS Truck and Towing does not intend to sell personal information in exchange for money as part of its ordinary customer inquiry process. However, the legal meaning of “sale” or “sharing” under applicable privacy laws may extend to certain disclosures involving advertising, analytics, or other third-party technologies.

Whether a particular disclosure qualifies as a sale, sharing, or targeted advertising depends on the actual practices and applicable legal definitions.

Where required, we will provide applicable disclosures and allow eligible individuals to exercise their rights to opt out of the sale or sharing of personal information or targeted advertising.

We will not knowingly sell or share the personal information of individuals under 16 years of age where consent is required by applicable law without obtaining the legally required authorization.

If our website uses third-party technologies that trigger relevant opt-out rights, we will implement appropriate controls and honor legally recognized preference signals where required.

This section describes our intended policy framework and must be verified against the website's actual advertising, analytics, and data-sharing arrangements before publication.

11. DATA RETENTION AND STORAGE

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, including responding to inquiries, managing quotes, completing orders, coordinating services, maintaining customer records, and meeting applicable legal requirements.

Retention periods may vary according to the type of information, the nature of the transaction, whether a service has been completed, and any applicable tax, accounting, insurance, warranty, or dispute-related obligations.

For example, records associated with a parts purchase or towing service may need to be retained longer than a general website inquiry because they relate to an actual transaction or legal obligation.

When information is no longer reasonably necessary for its original purpose and there is no applicable legal or operational reason to retain it, we will take appropriate steps to delete, de-identify, or securely dispose of it, subject to applicable law and technical limitations.

We do not promise a single fixed retention period for every category of information. Specific retention practices should reflect the Company's actual recordkeeping procedures and legal obligations.

12. DATA SECURITY

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, destruction, and misuse.

Depending on the systems involved, safeguards may include access restrictions, account permissions, secure connections, software updates, vendor controls, and appropriate internal procedures for handling customer information.

We seek to limit access to personal information to individuals and service providers who reasonably need it for authorized business purposes.

However, no website, electronic transmission, cloud platform, storage system, or method of internet communication can be guaranteed to be completely secure. We therefore cannot promise absolute security.

Customers should take reasonable precautions when communicating online, avoid sending sensitive information through unsecured channels, and promptly notify us if they believe information submitted to our business has been compromised.

Where a security incident triggers notification duties, we will respond in accordance with applicable legal requirements.

13. CALIFORNIA PRIVACY RIGHTS

Eligible California residents may have rights under the California Consumer Privacy Act, as amended, subject to applicable definitions, exceptions, and verification requirements.

Depending on the circumstances, these rights may include the right to know certain information about the personal information collected, used, disclosed, sold, or shared; the right to request access to specific personal information; the right to request deletion; and the right to request correction of inaccurate personal information.

Eligible residents may also have the right to opt out of the sale or sharing of personal information, limit certain uses and disclosures of sensitive personal information where applicable, and receive equal treatment when exercising their privacy rights.

The precise scope of these rights depends on the information involved, the Company's legal status and obligations, applicable exemptions, and the circumstances of the request.

To submit a privacy request, contact us using the details in the Contact Us section of this Policy. We may need to verify your identity or authority before responding.

If an authorized agent submits a request on your behalf, we may request evidence of authorization and additional verification as permitted by law.

We will respond within the timeframes required by applicable law and explain any lawful reason we cannot fulfill a request in full.

14. TEXAS PRIVACY RIGHTS

Eligible Texas residents may have rights under the Texas Data Privacy and Security Act and other applicable laws, subject to the Company's coverage and any relevant statutory exceptions.

Depending on the circumstances, these rights may include the ability to confirm whether personal data is being processed, access personal data, correct inaccuracies, request deletion, obtain a portable copy of certain data, and opt out of certain processing activities.

Opt-out rights may apply to targeted advertising, the sale of personal data, or certain profiling activities that produce legal or similarly significant effects, as defined by applicable law.

The availability of these rights depends on the type of information, the purpose of processing, applicable exemptions, and whether the relevant law applies to the Company and the particular request.

Texas residents may contact us using the information provided below to submit a privacy request. We may take reasonable steps to verify identity and confirm eligibility before acting on a request.

Where applicable law provides a mechanism to appeal a refusal to act on a privacy request, we will communicate the appropriate process when required.

15. CHILDREN'S PRIVACY

Our website and services are intended primarily for adults, businesses, truck owners, fleet operators, and individuals seeking truck parts or towing services.

We do not knowingly collect personal information online from children under 13 without the legally required authorization. If we learn that we have collected such information in circumstances where parental consent or another legal basis was required but not obtained, we will take appropriate steps to address the situation.

If you believe that a child has submitted personal information to us inappropriately, please contact us so we can review the circumstances.

We may also restrict or delete information when required by applicable law.

Where other laws establish additional protections for minors, we will follow the requirements that apply to our activities.

16. THIRD-PARTY SERVICES AND EXTERNAL LINKS

Our website may contain links to third-party websites or use services supplied by independent providers, including payment processors, map services, analytics platforms, website hosting companies, communication tools, shipping services, and business applications.

These providers may collect or process information under their own privacy policies and terms.

DS Truck and Towing does not control the privacy practices of every third-party website or service and cannot guarantee their policies, security practices, or availability.

When you follow an external link, submit information through a third-party service, or complete a transaction using an external payment platform, you should review the applicable provider's privacy notice.

We select or use third-party providers as appropriate for our business needs, but their inclusion does not necessarily mean that we endorse every aspect of their operations.

Our responsibility for third-party processing will be determined by our relationship with the provider and applicable law.

17. YOUR PRIVACY CHOICES AND REQUESTS

You may contact us to request information about our handling of your personal information or to exercise a privacy right available under applicable law.

Depending on the nature of the request and the law that applies, you may ask us to access, correct, delete, or provide a copy of certain personal information, or to stop a particular type of processing.

You may also manage some cookie preferences through available website controls or your browser settings. Where marketing messages are sent, you may use the applicable unsubscribe or opt-out mechanism.

To protect personal information, we may need to verify your identity, confirm your authority to act for another person, or request additional information reasonably necessary to process your request.

We will not request sensitive credentials, such as your account password, merely to process a routine privacy inquiry.

Where a law permits an appeal of our decision, you may follow the instructions we provide with our response. You may also have the right to contact the relevant privacy regulator.

18. CHANGES TO THIS PRIVACY POLICY
 

We may revise this Privacy Policy from time to time to reflect changes in our services, website functionality, data collection practices, third-party providers, business operations, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date displayed at the beginning of the Policy and publish the revised version on our website.

If a change materially affects the way we process personal information, we will provide additional notice or obtain consent where required by applicable law.

We encourage visitors and customers to review this page periodically so they understand how their information is handled.

A revised Policy will not eliminate rights that have already accrued or authorize processing that is prohibited by applicable law.

Where required, we will apply the appropriate transition, notification, and consent procedures before implementing material changes.

19. LEGAL COMPLIANCE AND POLICY LIMITATIONS

This Privacy Policy is intended to explain our general approach to handling personal information. It does not replace a specific legal notice, contractual commitment, statutory disclosure, or consent requirement that applies to a particular transaction or activity.

Privacy rights and business obligations may vary according to the person's location, the type of information, the Company's operations, and applicable federal, state, or local law.

Nothing in this Policy is intended to waive, restrict, or exclude any privacy right that cannot lawfully be waived, restricted, or excluded.

Where a provision of this Policy conflicts with a mandatory legal requirement, the applicable legal requirement will govern to the extent of the conflict.

We may maintain additional privacy notices for particular services, transactions, technologies, or categories of personal information. Where applicable, those notices should be read together with this Policy.

The Company should periodically review its actual data practices to ensure that the Policy remains accurate, complete, and consistent with applicable law.

20. CONTACT US
 

If you have questions about this Privacy Policy, want to understand how your information is handled, or wish to submit a privacy request, please contact DS Truck and Towing using the information below.

Business Name: DS Truck and Towing

Business Address: [Insert Official Business Address]

Privacy Contact Email: [Insert Official Privacy or Business Email]

Phone Number: [Insert Official Business Phone Number]

Website: [Insert Official Website URL]

Please describe your question or request clearly and provide enough information for us to identify the relevant inquiry. Do not include unnecessary sensitive information in your initial message.

We may request additional information when reasonably necessary to verify your identity or authority, protect personal information, or process a request under applicable law.

We will review and respond to privacy inquiries in accordance with the requirements that apply to the request.
 

DS Truck and Towing
We appreciate your trust and are committed to handling personal information responsibly and transparently.