Effective Date: 10-10-2027
Last Updated: 10-10-2026
 

1. INTRODUCTION
 

DS Truck and Towing (“Company,” “we,” “us,” or “our”) is committed to providing customers with clear information regarding the warranties that may apply to truck parts, replacement components, and towing-related services purchased or arranged through our business.

This Warranty Policy explains the general principles governing product warranties, manufacturer warranties, warranty claims, inspection procedures, exclusions, and concerns relating to services performed by our team or authorized service providers.

The specific warranty applicable to a purchase or service depends on the product's condition, manufacturer, written warranty documentation, service agreement, and applicable law.

This Policy applies to customers purchasing products or requesting services from DS Truck and Towing, including customers in California and Texas, United States, where applicable.

Nothing in this Policy creates a warranty that has not been offered, guarantees a particular warranty duration, or eliminates a consumer protection or legal remedy that cannot lawfully be excluded.

2. SCOPE OF WARRANTY COVERAGE

Warranty coverage may apply to eligible truck parts, replacement components, and certain services provided by DS Truck and Towing, depending on the terms communicated at the time of purchase or service.

Products may be covered by a manufacturer's warranty, a separate written warranty provided by the Company, an express warranty included in the transaction documents, or applicable statutory warranties.

The existence and scope of coverage will be determined by the applicable warranty documentation and governing law.

Not every product or service necessarily includes the same warranty protection. Coverage may vary according to the manufacturer, product category, condition, intended application, installation requirements, and other relevant circumstances.

Customers should review the warranty information associated with their specific purchase before completing a transaction or authorizing work.

Where a warranty is offered, the applicable documentation should identify the relevant coverage, duration, limitations, and claim procedures.

3. TRUCK PARTS AND PRODUCT WARRANTIES

Truck parts and replacement components sold by DS Truck and Towing may be subject to specific warranty terms depending on the manufacturer, supplier, product type, and transaction.

When available, product warranty information may identify the components covered, qualifying defects, warranty duration, required documentation, and available remedies.

Customers should not assume that every part carries the same warranty or that all products include a separate Company-issued warranty.

Warranty eligibility may depend on whether the part was used for its intended application, installed correctly, maintained appropriately, and operated within the manufacturer's specifications.

Customers should retain invoices, order confirmations, product identifiers, warranty documents, and relevant installation records to support any warranty claim.

If a product is believed to be defective, customers should contact us before attempting repairs, modifications, or replacement that could affect the assessment of the claim.

4. NEW, USED, RECONDITIONED, AND AFTERMARKET PARTS

Truck parts may differ in condition, origin, manufacturer, and warranty coverage. Depending on actual inventory, products may include new, used, reconditioned, remanufactured, or aftermarket components.

The condition and relevant identifying information of a product should be disclosed in the applicable listing, quotation, invoice, or other transaction documentation.

Warranty coverage for new parts may differ from coverage for used or reconditioned parts. Aftermarket products may carry warranties offered by their respective manufacturers or suppliers.

Customers should review the specific warranty applicable to the product they intend to purchase.

No product should be assumed to be OEM, certified, refurbished, or covered by a particular manufacturer's warranty unless the applicable documentation supports that representation.

Where a product is sold without a separate commercial warranty, that fact should be communicated accurately and consistently with applicable law. Any disclaimer of implied warranties or statutory rights is effective only to the extent legally permitted.

5. MANUFACTURER WARRANTIES

Certain products may be covered by warranties issued directly by their manufacturers or authorized suppliers.

Where applicable, the manufacturer determines the scope of its warranty, the qualifying defects, the coverage period, and the procedures required to submit a claim, subject to governing law.

DS Truck and Towing may assist customers with obtaining warranty information or identifying the appropriate contact for a manufacturer claim when reasonably possible.

However, we do not automatically become the manufacturer or guarantor of every product sold through our business.

Manufacturer warranties may require proof of purchase, product identification, installation records, maintenance history, photographs, inspection, or return of the component.

Customers should review the relevant manufacturer's warranty documentation to understand any applicable conditions, limitations, or exclusions.

Nothing in this section limits any separate obligation that DS Truck and Towing expressly undertakes or any legal responsibility imposed on the Company.

6. WARRANTY DURATION AND COMMENCEMENT

Warranty periods vary depending on the applicable product, manufacturer, service agreement, or written warranty issued by DS Truck and Towing.

Where a specific warranty period is offered, the applicable documentation should state its duration and when coverage begins.

Depending on the applicable terms, the start date may be associated with the purchase date, delivery date, installation date, or another expressly identified event.

Customers should not assume that a warranty automatically lasts for a particular number of days, months, or years unless that duration is confirmed in the relevant documentation or required by law.

Where a warranty claim is submitted, we may request the original invoice, order confirmation, delivery details, installation date, and other reasonable evidence needed to establish eligibility.

Any stated warranty period is subject to applicable statutory rights and legal requirements.

7. DEFECTS AND ELIGIBILITY FOR WARRANTY CLAIMS

A warranty claim may be considered when a product or service appears not to conform to an applicable written warranty, express commitment, or legally enforceable obligation.

Examples may include a qualifying manufacturing defect, a component failure covered by the applicable warranty, or a failure to meet an expressly warranted specification.

The fact that a product stops working or requires replacement does not automatically establish that a warranty covers the issue. The cause of the problem, the product's condition, installation circumstances, maintenance history, and applicable terms may need to be evaluated.

Customers should notify us promptly after identifying a potential issue and provide a clear description of the problem.

We may request photographs, diagnostic findings, inspection reports, or other reasonable information to help assess the claim.

Warranty determinations will be made according to the applicable documentation, available evidence, and governing law. A claim will not be rejected solely because a customer cannot provide information that the law does not permit us to require.

8. INSTALLATION AND PROPER USE

Truck parts should be installed and used in accordance with the applicable manufacturer's instructions, specifications, safety requirements, and intended application.

Certain components may require installation by a qualified mechanic or technician with appropriate tools and expertise.

Improper installation, incorrect part selection, unauthorized modifications, misuse, failure to follow required procedures, or operation outside specified limits may affect warranty eligibility where the circumstances are relevant to the defect and the limitation is legally enforceable.

Customers should verify compatibility before installation and promptly address warning signs, unusual noises, leaks, overheating, or other conditions that may indicate a problem.

Where installation is performed by a third party, customers should retain relevant invoices and installation records.

A warranty restriction will not automatically apply merely because a customer used an independent service provider. Any restriction must be supported by the applicable warranty terms, the actual circumstances, and governing law.

9. MAINTENANCE, WEAR, AND PRODUCT CONDITION

Some truck components experience ordinary wear through regular operation. The extent and speed of wear may depend on mileage, operating conditions, vehicle load, maintenance, environmental exposure, and the component's intended use.

Ordinary wear, routine maintenance, and consumable replacement may not be covered by a separate commercial warranty unless expressly included.

Examples may include components that require periodic servicing or replacement as part of normal vehicle maintenance.

However, a product should not be treated as excluded from all warranty protection merely because it is subject to wear. A qualifying defect or failure may still be covered under an applicable warranty or mandatory legal protection.

Customers should follow relevant maintenance recommendations and retain service records where appropriate.

Warranty assessments will consider the product's intended use, maintenance history, evidence of the reported issue, and the terms that apply to the transaction.

10. TOWING AND ROADSIDE ASSISTANCE SERVICES

DS Truck and Towing may provide towing, roadside assistance, vehicle recovery, or related services subject to availability and the specific agreement with the customer.

The applicable service arrangement may identify the work authorized, estimated charges, vehicle details, pickup location, destination, and other relevant conditions.

A warranty relating to a towing service is distinct from a warranty covering a truck part. The two types of coverage should not be assumed to be interchangeable.

If a customer believes that a towing or roadside assistance service was not performed in accordance with an applicable written commitment or legal obligation, the customer should notify us with the service date, vehicle details, invoice, and a description of the concern.

We may review service records, available photographs, dispatch information, and other relevant evidence to assess the issue.

Any correction, reimbursement, or other remedy will depend on the applicable agreement, the facts of the claim, and governing law.

This Policy does not guarantee a particular service outcome or automatically establish coverage for every incident occurring before, during, or after a towing service.

11. VEHICLE DAMAGE CLAIMS RELATED TO TOWING

If a customer believes that a vehicle or its components were damaged during a towing or recovery service performed by DS Truck and Towing, the customer should contact us as soon as reasonably practicable.

The initial report should include the date and location of service, vehicle identification details, a description of the alleged damage, photographs where available, and relevant service documentation.

We may request a reasonable inspection or additional information to determine the circumstances and cause of the reported damage.

The assessment may consider the vehicle's pre-existing condition, disclosed mechanical issues, recovery conditions, loading circumstances, service records, and other relevant evidence.

A report of damage does not automatically establish liability, but it will be reviewed according to the applicable facts, contractual obligations, insurance arrangements, and law.

Customers should take reasonable steps to prevent additional damage and preserve relevant evidence where it is safe and practical to do so.

Nothing in this Policy waives or limits any responsibility for negligence, misconduct, or other liability where such a limitation is prohibited by law.

12. WARRANTY EXCLUSIONS AND LIMITATIONS

To the extent permitted by the applicable warranty and law, commercial warranty coverage may exclude problems caused by misuse, unauthorized alterations, improper installation, unsuitable applications, accidents, neglect, improper maintenance, or operating conditions outside the product's specifications.

Coverage may also be affected by external events, contamination, corrosion, electrical problems, incompatible components, or other causes where the applicable terms lawfully exclude the resulting failure.

A product's failure after installation does not by itself establish whether the underlying cause is a manufacturing defect, installation issue, normal wear, or another condition.

Any exclusion must be evaluated in light of the specific warranty, the actual cause of the problem, and applicable legal requirements.

We will not rely on an exclusion to remove a protection that is mandatory under applicable law.

Nothing in this section automatically excludes claims involving defective products, misrepresentation, breach of an express warranty, or other legally protected rights.

13. HOW TO SUBMIT A WARRANTY CLAIM

Customers seeking warranty assistance should contact DS Truck and Towing using the contact information provided on our website.

When submitting a claim, please include the following information where available:

• Customer's full name and contact details.

• Original purchase invoice or order number.

• Product name, part number, and identifying details.

• Date of purchase or service.

• Description of the reported defect or issue.

• Photographs, diagnostic reports, or other supporting evidence.

• Installation or maintenance records, if relevant.

For towing-related concerns, include the service date, vehicle details, pickup location, destination, and a description of the issue.

Please do not return a product or arrange a costly inspection solely on the assumption that reimbursement will be provided. Contact us first to obtain applicable instructions, unless urgent safety concerns or applicable law require a different course of action.

We may request additional information reasonably necessary to assess the claim. Information provided will be handled in accordance with our Privacy Policy and applicable law.

14. INSPECTION AND CLAIM ASSESSMENT

After receiving a warranty claim, we may review the submitted documents and determine whether further information, inspection, testing, or manufacturer involvement is appropriate.

The assessment may involve examining the component, reviewing installation records, checking the relevant warranty terms, or consulting the supplier or manufacturer.

Where inspection or return of a product is required, we will communicate the applicable procedure and any relevant shipping or handling arrangements.

Customers should not dismantle, modify, discard, or materially alter a disputed component before receiving instructions when doing so could reasonably interfere with an assessment, unless immediate action is necessary for safety or required by law.

We aim to evaluate claims fairly and based on the available evidence. The time required may vary according to the complexity of the issue, supplier response times, inspection requirements, and other relevant circumstances.

Any decision will be communicated through an appropriate contact method. A decision will not eliminate any further rights or remedies available under applicable law.

15. REPAIR, REPLACEMENT, REFUND, AND OTHER REMEDIES

Where a claim is approved, the available remedy will depend on the applicable warranty, the nature of the defect, product availability, the terms of the transaction, and applicable law.

Depending on the circumstances, a remedy may include repair, replacement, reimbursement, refund, a service correction, or another legally appropriate resolution.

A replacement part may be subject to the same applicable warranty documentation or to a separately stated warranty, consistent with governing law.

We do not guarantee that an identical replacement product will always be available. Where a particular remedy is unavailable, the appropriate alternative will be determined under the applicable agreement and law.

Labor costs, diagnostic charges, towing expenses, removal costs, reinstallation charges, shipping fees, and related expenses are covered only when provided for by the applicable warranty, agreed in writing, or required by law.

No provision in this section authorizes the Company to deny a mandatory remedy or impose a restriction that applicable law prohibits.

16. CALIFORNIA AND TEXAS CONSUMER PROTECTIONS

Customers purchasing products or services in California or Texas may have rights under applicable federal and state laws, including laws governing express warranties, implied warranties, consumer transactions, and unfair or deceptive business practices.

The application of these laws depends on the nature of the transaction, the parties involved, the product or service, and the relevant statutory requirements.

Where applicable, mandatory warranty protections may continue to apply even if a separate commercial warranty is limited or unavailable.

Any disclaimer, exclusion, or limitation in this Policy is intended to operate only to the extent legally permitted.

Customers should review the written warranty provided with their specific purchase and contact us if they need clarification regarding the terms.

Nothing in this Policy is intended to waive a consumer's non-waivable rights or prevent a customer from seeking a remedy available under applicable law.

17. THIRD-PARTY MANUFACTURERS AND SERVICE PROVIDERS

Some truck parts may be manufactured, supplied, distributed, or warranted by independent third parties. Certain towing or related services may also involve authorized partners or independent providers, depending on the arrangements made.

The responsibilities of DS Truck and Towing and those third parties will depend on the applicable transaction documents, service agreements, warranties, and legal requirements.

Where a manufacturer provides the applicable warranty, customers may need to follow its claim process or contact the designated warranty administrator.

We may assist with directing customers to the appropriate provider when reasonably possible, but such assistance does not automatically expand the scope of a third-party warranty.

The presence of a third-party warranty does not eliminate any separate obligation that the Company has under its own written commitments or applicable law.

Customers should retain relevant manufacturer documentation and service records to help identify the correct party for a particular claim.

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18. CONTACT INFORMATION AND WARRANTY SUPPORT

 

Customers with questions about product warranties, defective truck parts, manufacturer coverage, towing-related concerns, or the warranty claim process may contact DS Truck and Towing using the details below.

Business Name: DS Truck and Towing

Business Address: [Insert Official Business Address]

Warranty Support Email: [Insert Official Business Email]

Phone Number: [Insert Official Business Phone Number]

Website: [Insert Official Website URL]

When contacting us, please provide your name, order or service reference, and a brief description of the issue. Including relevant documents or photographs may help us identify the applicable warranty and determine the next steps.

Please avoid sending unnecessary sensitive personal information. Any information provided will be handled according to our Privacy Policy and applicable legal requirements.

We will review warranty inquiries and communicate any additional information required to assess the request.

19. FINAL NOTICE
 

This Warranty Policy is intended to provide general information about warranty coverage associated with DS Truck and Towing's products and services.

The actual warranty for a particular product or service is determined by the applicable written documentation, the representations made at the time of the transaction, and applicable law.

Customers should review product descriptions, invoices, manufacturer documentation, service authorizations, and any separate warranty terms before relying on a particular coverage period or remedy.

Nothing in this Policy guarantees a warranty for every product or service, creates a fixed warranty duration where none has been confirmed, or excludes a right or remedy that cannot lawfully be excluded.

DS Truck and Towing aims to address warranty concerns through clear communication, appropriate review, and compliance with the obligations that apply to each transaction.

DS Truck and Towing
Thank you for choosing our business for your truck parts and towing needs.